Reservations Manager

Hilton Atlanta and Towers is looking to welcome a Reservations Manager to join the team!

Our hotel featuring 1249 rooms and over 130,000 sq feet of event space,  is located downtown near I-75, connected via skywalk to Peachtree Center and MARTA, linking to ATL airport. Our 4+ team members report to the Director of Revenue.

The ideal candidate holds 2+ years of experience in reservations within hospitality. Prior supervisory experience a plus!  Experience with Passkey, Delphi/FDC and OnQ R&I preferred .

Shift Pattern: Full availability  (8:30am-5:30pm)

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• https://jobs.hilton.com/apac/en/job/HOT0C60X/Reservations-Manager-Hilton-Atlanta-and-Towers