Reservations Officer

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Officer

Mandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

 

About the job

Based at Mandarin Oriental, Singapore within the Reservations Department in Singapore, the Reservations Officer is responsible in playing a vital role in carrying out room sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/She will ensure that all data entry into systems are error free. The Reservation Officer reports to the Reservations Manager.

 

As Reservations Officer, you will be responsible for the following duties: 

Reservation Management:

  • Handle incoming reservation requests via phone, email, and online booking systems.
  • Accurately enter reservation details into the property management system (PMS) or reservation software.
  • Confirm reservations and send booking confirmations to guests promptly.
  • Update and manage reservations, including modifications and cancellations.

Guest Interaction:

  • Provide information to guests regarding room availability, rates, hotel services, and promotions.
  • Offer personalized recommendations based on guest preferences and needs.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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