Reservations Officet

• Handle reservations by creating, updating, and confirming bookings, ensuring accuracy in guest profiles and reservation details.
• Generate daily pick-up reports and manage incoming calls, messages, and call transfers efficiently.
• Liaise with other departments to ensure accurate and current information.
• Manage travel agent and wholesaler communications for quotes and contracts.
• Promote and upsell resort services and activities.
• Participate in required meetings and training.
• Follow and uphold LQA standards consistently.
• Maintain a high standard of personal hygiene, dress, uniform and body language.
• Be polite and professional in any situation where the image or reputation of the resort is represented.
• Complete any other duty assigned by management.

Requirements:

• Bachelor’s degree is required.
• Minimum one year or more of experience in a reservation-related role at a resort or hotel.
• Excellent command over 4 skills of English.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Familiar at creating reports, summaries and other documentation.
• Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas.
• Advanced Microsoft software and Opera knowledge.

This position is open for Vietnamese candidates only!