Reservations & Revenue Coordinator

Reporting to the Director of Revenue Management, the Reservations & Revenue Coordinator supports the Commercial and Reservations teams through daily execution of revenue and reservations initiatives. This role assists with inventory management, rate loading, system maintenance, reporting, and reservations coordination to ensure accuracy across all distribution channels and a seamless booking experience for guests.

The Reservations & Revenue Coordinator plays a critical support role in maintaining system hygiene, supporting revenue strategies, and assisting reservations operations, while developing a foundational understanding of revenue management principles and hotel distribution systems. This position is designed as a developmental role for future leaders within Reservations and Revenue Management.

Responsibilities

Reservations & Inventory Support

• Support daily reservations activities including booking accuracy, modifications, cancellations, and inventory coordination.
• Monitor and manage the Reservations inbox, ensuring timely, accurate responses and appropriate escalation when required.
• Assist with managing group blocks, rooming lists, cut‑off dates, and inventory controls in partnership with Sales and Reservations.
• Maintain up‑to‑date knowledge of room types, packages, promotions, seasonal offers, and hotel amenities to support accurate selling.
• Assist in handling VIP reservations, special requests, and pre‑arrival coordination as needed.

Revenue Management Support & Execution

• Escalate system discrepancies, demand risks, or performance anomalies to Revenue or Reservations leadership for review and direction.
• Assist the Director of Revenue Management with daily, weekly, and monthly Revenue Management reporting, including pickup, pace, and segmentation reports.
• Support the execution of pricing, availability, and restriction strategies across all distribution channels.
• Monitor booking pace, demand patterns, cancellations, and no‑show trends and escalate opportunities or risks to leadership.
• Assist with monthly forecasting, budget preparation, and supporting documentation.
• https://careers.accor.com/global/en/job/reservations-and-revenue-coordinator-in-fairmont-dallas-dallas-united-states-jid-89606