Reservations & Royal Service

Reservations & Royal Service Agent

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

This is a full-time, permanent position, starting in June 2025.

Starting Rate of Pay: $21.50 per hour

We recognize tenure through our compensation – hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90

Job Duties Include:

• Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
• Assist all external and internal callers and redirecting if/when necessary
• Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
• Book and enter room reservation requests using the Property Management System
• Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
• Update reservations ensuring a flawless check in and check out process
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

• Previous customer related experience required
• Previous Front Office or Reservations experience is an asset
• Previous Property Manager System experience preferred
• Working knowledge of Opera Cloud is an asset
• Strong interpersonal and problem solving abilities
• Professional telephone manner and demeanor with a natural response “smile” on the phone
• Demonstrated numerical aptitude with strong selling and assertiveness skills is a must

Job Perks & Benefits:

• Subsidized staff accommodation provided
• https://careers.accor.com/global/en/job/reservations-and-royal-service-agent-in-fairmont-chateau-whistler-whistler-canada-jid-53056