Reservations Supervisor

A Reservations Coordinator  oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

What will I be doing?

As Reservations Coordinator, you oversee the Front Office Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Coordinator  will work with the Front Office Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0CCL9/Reservations-Supervisor-Licencia-de-maternidad

https://jobs.hilton.com/apac/en/job/HOT0CCL9/Reservations-Supervisor-Licencia-de-maternidad