Residence Services Supervisor

Hotel Overview:

Two of San Francisco’s most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city’s most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

RESIDENCE SERVICES SUPERVISOR (OVERNIGHT)
Turning moments into memories for our guests and owners by being an ambassador for our brand, our property and our community. As a member of our Reception Team, you will use your passion for personalized guest service by providing a warm welcome for our owners and guest and sharing the very best attractions, events and venues our destination has to offer with our guests and owners!

Summary of Responsibilities:
Reporting to the Director, Residences, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service to Owners and Guests
• Oversee day to day shift operations and act as MOD on the floor ensuring policies, procedures, and service standards are adhered to
• Work overnight shifts and housekeeping opening/closing tasks as needed
• Communicate through briefings, emails, and meetings pertinent information to the shift and operation
• Responsible for emergency protocol and procedures as needed
• Process charges to guests for rental, groceries, and customer services, and owners
• Manage service tracking logs inclusive of all requests, both pending and confirmed
• Train and develop Residence Services Team
• Develop and maintain strong guest and owners’ relationships to ensure guest loyalty and adhere to program controls and compliance with guest loyalty program
• Handle guest concerns including recovery and react quickly, logging and notifying proper area including follow up once resolved
• Follow department policies, procedures, PCI and service standards
• Follow all health & safety policies
• Other duties as assigned
• https://careers.accor.com/global/en/job/residence-services-supervisor-overnight-in-fairmont-heritage-place-ghirardelli-square-san-fra-jid-56322