Restaurant Manager

What Awaits You:

• Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.
• Complimentary meals at our on-site employee cafeteria.
• Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
• Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
• Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!

Your Role: Elevating Culinary Excellence

As the Restaurant Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:

Your Responsibilities:

Guest-Centric Service:

• Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
• Warm Reservations: Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.
• Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.
• Guest recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host software..
• Operational Balance: Juggle operational, administrative, and colleague needs adeptly.
• Guest feedback: Manage and address proper customer complaints and special requests promptly and professionally.

System Management:

• Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures.
• Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations.
• Menu Engineering: Communicate with management feedback from guests for the menu items and experience.

Collaboration and Leadership:

• Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
• Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.
• Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow.
• Event and reservations: Manage waitlists and special events and seating arrangements to maximize efficiency.
• https://careers.accor.com/global/en/job/restaurant-manager-toro-in-fairmont-chicago-millennium-park-chicago-united-st-jid-50755