Restaurant Operations Manager

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

The Operations Manager is responsible for the overall management, performance, and profitability of PREGO while serving as the guardian of the restaurant’s brand identity, guest experience, and commercial success.

The role is accountable for delivering exceptional Italian hospitality, leading, and developing the restaurant team, driving revenue growth, ensuring operational excellence, and maintaining luxury service standards in accordance with Fairmont, Forbes, LQA and Accor requirements.

The Operations Manager works closely with Culinary, Marketing, Revenue, Reservations and Hotel Operations teams to position PREGO as one of Singapore’s leading Italian dining destinations.

DRIVE THE PREGO BRAND EXPERIENCE

• Champion PREGO’s identity, culture and service philosophy.
• Ensure an authentic Italian dining experience through food knowledge, service delivery and guest engagement.
• Act as the ambassador of the restaurant and maintain brand consistency across all touchpoints.
• Collaborate with the Executive Chef and Culinary Team to present menus that reflect quality, authenticity and innovation.
• Ensure restaurant ambience, cleanliness, music, table presentation and guest journey consistently meet luxury expectations.

MANAGE THE DAILY OUTLET OPERATIONS: RESERVATION, SERVICE, MANNING AND HYGIENE

• Oversee all Front of House restaurant operations including reservations, service execution, staffing and cleanliness.
• Coordinate closely with the Culinary Team to ensure smooth restaurant operations.
• Monitor reservation demand and optimize seating strategies.
• Ensure compliance with all operational standards, SOPs and brand requirements.
• Maintain Food Safety and Hygiene standards throughout the restaurant.
• Conduct daily briefings and regular departmental meetings.
• Ensure all opening, operating and closing procedures are consistently executed.
• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Long Term planning to create initiatives that furthers the outlet overall goal
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• https://careers.accor.com/global/en/job/restaurant-operations-manager-italian-restaurant-in-fairmont-singapore-singapore-jid-117278