Restaurant Reservation Supervisor

Restaurant Reservation Supervisor (Pre-opening)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike. 

Are you a hospitality professional with a talent for organization, guest engagement, and team leadership? Join our prestigious 5‑star luxury hotel as Restaurant Reservation Supervisor, where precision and elegance define every interaction. In this role, you will oversee and inspire a team of reservation agents, ensuring seamless coordination of bookings, personalized guest communication, and flawless reservation management. This is an opportunity to lead with excellence, elevate service standards, and contribute to creating memorable dining experiences that reflect the artistry of world‑class hospitality.

What will I be doing?  

As the Restaurant Reservations Supervisor, you will be responsible for performing the following tasks to the highest standards:

Core duties

• Adhere to hotel procedures, policies, and service techniques at all times.
• Provide courteous, professional, and friendly service to guests and colleagues.
• Maintain thorough knowledge of all restaurants to ensure effective salesmanship.
• Recommend menu items and beverages to enhance guest experience and drive revenue.
• Coordinate seamlessly between the kitchen, restaurant, and reservations team.
• Process all reservation requests, changes, and cancellations received via phone, email, or other channels.
• Clearly explain guarantees, special rates, and cancellation policies to guests.
• Document and accommodate special requests, ensuring personalized service.
• https://jobs.hilton.com/apac/en/job/HOT0C5G8/Restaurant-Reservation-Supervisor-Pre-Opening-Waldorf-Astoria