Restaurant Server

General Information

Country/Region

United States of America

Province/City

Hawaii

Location

Kona Village Resort, A Rosewood Resort

Department

Food & Beverage – Services

Job Type

Full-time Permanent

Job Description

OBJECTIVE

This position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality.

JOB SUMMARY

To provide a genuine, professional, and intuitive service to guests with respect to the company’s high-end standards, values, and vision. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.

RESPONSIBILITIES

Guest Satisfaction

Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service.
Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.

Operations

Ensures that Rosewood standards are implemented and followed.
Ensures that all the Food and Beverage Sequence of Service are implemented.
Carry out the service to the highest professional standards in a genuine and intuitive manner.
Ensures the appropriate mise en place before and after service.
Carry out the service to the highest professional standards in a genuine and intuitive manner.
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Effectively manages guest demands with dining room.
Gathers and records guest preferences
Works in a supportive and flexible manner with other departments, as one team.
Maintains par stocks of all equipment and guest supplies as required.
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
Clears and resets counters or tables at conclusion of each course.
Fully conversant with all aspects of the Micros System.
Computes bill and accepts payment
https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Hawaii-United-States-Kahuwai-Restaurant-Server-Kona-Village/574

Contact Details

Share