Restaurant Supervisor

EXPLORE JW MARRIOTT GROSVENOR HOUSE 

Grosvenor House welcomes the newly renovated JW Steakhouse, boasting stunning interiors on Park Lane, the return of classic steakhouse favourites and a new Bourbon Bar. With over 95 years of luxury hospitality, join us and be part of a special team that’s shaping the dining legacy of JW Steakhouse, passionate about delivering exceptional guest service and culinary excellence.

We do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

Job summary: Restaurant Supervisor 

To supervise F&B outlet, managing the day-to-day operation. You should support the departments associates, maintaining a highly motivated team, driving standards and maximising revenue. To assist management with additional leadership and administrative tasks where required, such as coaching, hiring and training.

What you’ll do as our newly appointed Food and Beverage Supervisor:

• Take responsibility for ensuring the overall cleanliness of the restaurant and bar area
• Serve as a departmental role model, working alongside employees to perform technical and functional job duties where required.
• To ensure that the outlet is prepared and ready for service.
• To greet all guests and co-workers in a hospitable manner, using appropriate and professional language and in the case of the guest, using the guests’ name as often as possible.
• To take orders, serve drinks and serve food as required, ensuring that guests expectations are exceeded.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Anticipate guests’ service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.
• To be empowered to deal with guests’ issues and problems, utilising the LEARN model, and seeking advice when unsure what to do.
• To ensure compliance with quality assurance standards, company standards and external regulations including department checklists, food and drink presentation and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not. https://careers.marriott.com/jw-steakhouse-restaurant-supervisor-jw-marriott-grosvenor-house-london/job/P1-7444695-0