Retail Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

We are looking for an individual who can provide leadership support for the Retail Outlets. You will be accountable for store operations and ensure all store standards are consistently met including the ability to achieve daily sales goals. In this role, you will also handle scheduling, inventory management, and visual standards upkeep.

What you will do:

-Achieve quantitative measures of performance in the following areas: sales volume, units per transaction (UPT), sales per hour (SPH), sales per square foot (SPSF), payroll expense, shortage control, turnover and company contests.

-Push for and focus the staff on exceptional level of customer satisfaction by evaluating and responding to each customer’s individual needs

-Promote a warm and friendly atmosphere among peers and staff, guests and residents, treating all with aloha, dignity, and respect.

-Execute company visual directives within given timeframes

Drive visual presentation and maintenance standards through effective staff training

-Communicate merchandise issues, quality issues, and business drivers to the Director of Retail

-Assist and participate with the selection, hiring, and training of staff with Director of Retail and/or People & Culture to fill open positions

Recruit candidates that meet store management, selling, and non-selling criteria

-Take ownership of day-to-day operational supervision

-Responsible for scheduling and payroll, skills mastery training, direction and discipline.

-Lead by example on sales floor, visual merchandising, store cleanliness and upkeep, client outreach through ‘clienteling’ calls and emails

https://careers.fourseasons.com/us/en/job/REQ10355372/Retail-Manager