With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Room Division Manager provides guest services as well as supervision, direction and leadership in the Rooms Division in accordance with the objectives, performance and quality standards established by Hilton Hotels & Resorts and the hotel.
What will I be doing?
As the Room Division Manager, you will be responsible for performing the following tasks to the highest standards:
• Monitor and spot check quality of work.
• Ensure that information from preference pads are keyed into the database and promote their use to line team members.
• Develop and implement the guest recognition program.
• Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition.
• Walk the talk and be a role model in delighting customers.
• Recognize team members for outstanding delivery of customer service.
• Be visible and accessible to guests and follow through with all requests.
• Effective utilization of guest profiles and consistent delivery of guest preferences.
• Maintain strong relationship and goodwill with regular guests.
• Practice and promote effective and timely recovery of guest complaint situations.
• Always meet and exceed customer expectations.
• Ensure that all amenities are delivered consistently, and standards are maintained and delivered.
• Conduct quality checks on a regular basis.
• Ensure that all section managers are effectively communicating the SALT results with their respective departments.
• Full knowledge of packages and promotions available to guests.
• Assist Commercial Development in developing customer loyalty promotions.
https://jobs.hilton.com/apac/en/job/HOT0BXAV/Room-Division-Manager
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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