Room Service Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto’s historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto’s most glamorous shopping and restaurant district.

Join our team!

An exciting opportunity to join Four Seasons Hotel Toronto in our Food and Beverage division! The Room Service Manager plays a critical role in managing a department in the heart of the hotel.  We are seeking an individual who is passionate for hospitality, looking for an opportunity to develop skills and looking to grow with Four Seasons Hotels and Resorts.

About the role:
The Room Service Manager oversees all facets of the Room Service, Private Bar and Le Cafe Department and must supervise the consistency, quality and efficiency of food and beverage service and amenities for the hotel guests rooms & suites.

What you will do:

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service, Private Bar and Le Cafe Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory control and cost control measures
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments
• The ability to work closely with the Executive Chef, Director of Food & Beverage, and Banquet Chef to create a seamless experience.
• The ability to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Follow all EcoSure hygiene regulations and ensure compliance with Four Seasons policies
• Successfully open & manage our Seasonal Spa Terrace, designing efficient & creative F&B menu for this operation with the goal driving revenue.

What you will bring:

https://careers.fourseasons.com/us/en/job/REQ10357126/Room-Service-Manager