Room Service Order Taker

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About the role
We are currently looking to hire an In Room Service Order Taker who will be responsible for receive, process, and accurately input in-room dining orders, demonstrating attention to detail and a thorough understanding of guest preferences.

What you will do

• Must be fully versed with the IRD Operating System(Micros, HOTSOS, Opera, MS OFFICE)
• Assist in/or monitor the daily IRD operation and if required in Private Bar Operations
• To be in charge of a shift and handle the order taking and if required to help the floor operations including Private Bar and Amenity
• To ensure standards of service are maintained and consistent and to be fully conversant with all menus and menu items.
• Take proper handover of every shift and highlight all the important information to the staff in the shirt
• To be fully accustomed with the IRD Amenity process and coordinate the daily amenity work flow and create the necessary amenity reports
• To manage guest complaint with the necessary decision or action in order to recover them while addressing the situation to higher management
• Ensure hand over of the shifts are done properly so that the guests will have a flawless service without interruption of any kind.
• To train and to develop junior staff when joining the outlets and monitor their progress
• To have perfect food and beverage knowledge
• To ensure guest satisfaction for all orders and any guest concerns are handled and highlighted
• To have a good knowledge of the Food and Beverage Menu
• To execute proper coordination and communication with the chef to ensure timely food preparation and delivery
• To ensure all VIP in-house guest is highlighted with the team
• https://careers.fourseasons.com/us/en/job/REQ10343714/Room-Service-Order-Taker