Rooms Controller

Rooms Controller – EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

We are currently recruiting for an ambitious and passionate Rooms Controller who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

What we are looking for

• Strong organization and multi-tasking skills
• An analytical way of thinking
• Strong problem-solving and decision-making skills
• Confidence interacting with guests
• Good communication skills – both written and verbal English
• The ability to work independently
• Previous experience working in five star, luxury/lifestyle hotels
• A positive mindset
• A genuine passion for working in hospitality

JOB SUMMARY

Responsible for acknowledging, navigating and completing guest requests using our internal communication system, as well as the balancing of systems Opera and Marsha. Handling administrative duties in a smooth and timely manner – Allocating Rooms for ALL arrivals based on Preferences, VIP Status, Internal and External Request.

• Assign guest rooms according to guest requests and preferences wherever possible
• Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
• Coordinate the pre-registration/check-in of arriving groups
• Assign rooms in order to maximise rooms revenue on a daily basis
• Be a role model within the department, assisting the team to perform their role when required
• Have a flexible approach to your job
• Support the Welcome Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone and handling guest complaints
• Be a JW brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talen

CANDIDATE PROFILE

Experience 

https://careers.marriott.com/rooms-controller-jw-marriott-grosvenor-house/job/2E24AF64527F7CB95C37457C9AE01D74