Royal Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Royal Service Agent

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

  • Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
  • Flexible spending account (FSA)
  • 401(k) retirement savings plan and matching program
  • Paid Vacation, holidays, personal and sick days
  • Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
  • Wellness Offerings
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Employee Activities

 

Job Description

 

The Royal Service Agent is the heart beat of the hotel operation.  They process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent takes ownership of the caller’s request and follows up according to the hotel’s standards. The Royal Service Agent is our guest’s trusted guide, providing accurate information

Hourly rate: $28.45

What you will be doing:

  • Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
  • Communicate internal and external guest requests via applicable resort software
  • Maintain and monitor the Royal Service software system
  • Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
  • Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame.
  • Maintain excellent communication within the Royal Service department as well as with all other departments.
  • Provide guests with in room communication tools and ensure correct set-up.
  • Handle and distribute faxes, voice messages and written messages for internal and external guests
  • Assist Front Office with administrative duties as required
  • Take and communicate In Room Dining Orders as needed
  • Check work stations for necessary equipment and set up and replenish as needed.
  • Ensure that overall cleanliness and maintenance of our resort exceeds expectations.
  • https://careers.accor.com/global/en/job/royal-service-agent-part-time-in-fairmont-kea-lani-maui-wailea-makena-united-states-jid-81878

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Food & Beverage Specialist

Job for: Locals & Expats

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services […]

Aruba

Pool Deck Host/ess (F/T)

Job for: Locals

JOB DESCRIPTION As a Pool Host/ess responsible for ensuring a clean, safe and fun environment for guests at the pool in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Here are some perks you can enjoy when joining our team • Access to your pay when you need it through DailyPay […]

United States

Pool Server

Job for: Locals

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California. Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, […]

United States

Garçon (ete)

Job for: Locals

Por que trabalhar para a Accor? Somos muito mais do que um líder mundial em Hotelaria Sejam bem-vindos a rede que valoriza como você é. Você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade. Apoiamos você a crescer e aprender todos os dias, garantindo que o trabalho traga um propósito à […]

Brazil

Pool Server

Job for: Locals

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an PT Pool Server to join the team! A Server is responsible for delivering exceptional guest service by providing friendly, timely, and professional food and beverage service. This role requires strong knowledge of menu offerings and a commitment to creating a memorable Guest and Member experience. […]

United States

Add Your Heading Text Here