Royal Service Agent

Royal Service Communications is the “information station” of the hotel.  Communications Agents must answer all internal and external calls, completing both staff and guest requests.

What you will be doing:

• Answers all calls to the hotel, external, and from within the hotel.
• Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information.
• Provides concierge information to guests as required.
• Takes all In Room Dining orders.
• Handles guest concerns and follows up to ensure satisfaction.
• Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest.
• Ensures overall guest satisfaction while exceeding expectations whenever possible.
• Other duties as assigned.

• Typing skills at a minimum 50 words per minutes.
• Computer skills including basic knowledge of Excel, Word required.
• Must have a strong focus on guest service/satisfaction, and exceeding expectations.
• Excellent English communication skills both verbal and written.
• Ability to multitask, prioritize and work under pressure.
• Post-secondary diploma or currently enrolled in Hospitality Program is an asset.

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-winnipeg-winnipeg-canada-jid-64052