Royal Service Agent

What you will be doing:

• Maintain a perpetual presence by remaining attentive and answering every internal and external call in a professional and warm manner.
• Take ownership of each caller’s requests by championing each opportunity and ensure follow up according to the hotel’s standards.
• Enter room reservations, update reservations including cancellations, rescheduling, shortening length of stay in accordance with reservation policies.
• Assist with Folio requests, billing inquiries, and billing corrections.

What is in it for you:

• Gross Hourly Rate: $33.90 USD
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must have a strong focus on guest service, satisfaction, and exceeding expectations.
• Strong interpersonal and problem solving abilities.
• High School Diploma or previous hotel experience an asset. (Hospitality Diploma is a benefit)

Your team and working environment:

https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-century-plaza-los-angeles-united-states-jid-58935