Sales Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort’s spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.

About the role

Supports the sales function in an administrative capacity – including Golden Sales & Catering – based in Bangkok.

The candidate in this position reports to the Senior Director of Sales.

Work Authorization for the location is required.

What you will do

Sales

• Assist with guest inquires within the Sales and Conference Services Department, including assisting 2-3 Sales Managers with daily tasks.
• Support dissemination wholesale contracts and promotions, and tracking production.
• Liaison with assigned Sales Managers to document tasks including issuing vouchers, creating room reservations, providing barter contracts to key partners, etc.
• Assist with administrative functions of property-based Conference Services & Sales Manager including banquet menus, inventory, proposals and tracking of events.

Golden Sales & Catering

• Maintain health of Golden Sales & Catering and Hotel Audit Dashboard on all aspects of platform.
• Liaison with Sales Manager, Reservations and Revenue teams to ensure groups are linked accurately with proper flow within all systems.
• Review RFPs and ensure they are re-assigned, linked appropriately.
• Review groups to maintain cut-offs and due dates, lost business report, coding, assignment, tagging, BEO checks and other aspects that support platform health. Report on monthly, quarterly and annual group production, input into respective platform, liaison with credit manager to include attrition, cancellations, adjustments accordingly.
• Follow-up on PMS integration tasks. Update platform with relevant documents that support Sales.
• https://careers.fourseasons.com/us/en/job/REQ10371501/Sales-Coordinator