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Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Follow up with Post-Conference reports and review group billings Input all group […]
Job Description Job Purpose To lead and drive a culture of quality and service excellence across the hotel by ensuring consistent alignment with Fairmont brand standards and luxury expectations. This role oversees quality assurance programs, including LQA, brand compliance audits, and guest experience performance, while partnering with department heads and the Learning & […]
Develop and implement annual sales plans and marketing strategies to achieve revenue goals. Lead, mentor, and supervise the sales team to ensure high performance and professional development. Account Management, secure business from corporate, group, leisure, and MICE markets; cultivate relationships with key accounts. Analyze competitor activities and market trends to identify new business opportunities and […]
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support […]
Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Ensure maintenance of customer database. Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Any matter which may effect the […]
