Sales Manager

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Sales & Business Development

• Identify, develop, and grow new business opportunities within Chinese-speaking markets.
• Proactively solicit corporate, MICE, travel agents, wholesalers, luxury operators, and government accounts.
• Achieve and exceed assigned revenue targets, room nights, and market share goals.
• Conduct sales calls, client presentations, site inspections, and business trips locally and overseas.

Account Management

• Maintain strong relationships with key accounts and strategic partners.
• Negotiate contracts, rates, and agreements in line with hotel revenue strategy.
• Prepare account plans and business reviews for major clients.
• Ensure high client satisfaction and repeat business through consistent follow-up and service excellence.

Revenue & Strategy

• Monitor market trends, competitor activities, and customer needs within Chinese-speaking segments.
• Work closely with Revenue Management to optimize pricing and inventory strategies.
• Provide accurate sales forecasts and monthly performance reports.
• Contribute to annual budget preparation and sales action plans.

Collaboration

• Coordinate closely with Reservations, Front Office, Events, and F&B teams to ensure seamless guest experience.
• Support group movements, VIP arrivals, and special requests for assigned accounts.
• Work collaboratively with regional and brand sales teams within the Accor/Raffles network.

Administration

• Maintain accurate records of accounts, activities, and pipelines in the CRM system.
• Prepare proposals, contracts, and correspondence in a timely and professional manner.
• Ensure compliance with hotel policies and brand standards.

• Bachelor’s degree in Hospitality, Business, Marketing, or related field.
• Minimum 3–5 years of hotel sales experience, preferably in luxury or upscale hospitality.
• Proven track record in handling Chinese-speaking markets or international segments.
• Strong network with Chinese travel agents, corporations, or MICE organizers is highly preferred.
• Experience with Accor systems or similar hotel platforms is an advantage.
• https://careers.accor.com/global/en/job/sales-manager-chinese-speaking-in-raffles-hotel-le-royal-phnom-penh-cambodia-jid-86004