Sales Manager

WELCOME TO SWISSÔTEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

WHAT YOU WILL BE DOING:
You are competitive and a natural people person, passionate about selling incredible experiences. You love networking and especially the thrill of exceeding goals.

Reporting to the Director, Group Sales, the Sales Manager is responsible for driving both new and repeat business at the hotel.

• Responsible for bookings with 8 – 75 rooms on peak
• Confirm and review function details with clients prior to arrival
• Meet clients prior to departure to ensure all details of the contract were delivered and solicit any future business
• Meet quarterly and annual sales revenue goals
• Thrive within established booking parameters to negotiate new business
• Maintain growth of existing accounts
• Partner with all hotel departments assuring a flawless customer program, specifically Event Services, Banquets, Culinary, and Front Office
• Obtain rooming list details and request deposits where applicable
• Establish parameters and negotiate prices, confirming by written contracts. Ensure all details of the contract are delivered and guests depart satisfied
• Maintain positive relationships with all guests, vendors, colleagues and global sales network
• Solicit group and banquet business through action plan execution
• Participate in customer and promotional events within the hotel and trade related organizations
• Maintain accounts, contact, activity and business details within the appropriate PMS applications
• Prepare weekly, monthly, quarterly and annual reports, as required
• Balance operational, administrative and colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Any other tasks that may be assigned