Sales Representative Inbound

This role is based our corporate office in Dallas, TX

This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Sales Representative Inbound, you will support the team responsible for providing a differentiated selling platform for Hilton’s diverse portfolio of brands by being motivated to grow market share. On the Hilton Direct team reporting to the Senior Manager, you will handle inbound customer inquiries and be responsible for qualification and closing sales. You will also follow up with customers to drive revenue and market share growth.

What you’ll do during a typical day:

• Be the first point of contact to support client group needs across multiple channels (1800 phone lines, email, request for proposal platforms).
• Provide customized solutions to drive business into Hilton’s 9000+ hotels worldwide by direct sales or collaborating with hotel partners.
• Build meaningful and personalized partnerships to provide unlimited value to our clients while offering consultative hotel solutions.
• Follow the sales process to achieve revenue objectives.
• Ensure all data input into Salesforce (CRM), is complete and accurate.
• Respond to all correspondence promptly.

How you’ll collaborate with others:

• Collaborate with Hilton Worldwide Sales Specialists and other valuable partners to provide total client solutions.
• Partner with hotels to ensure complete alignment and active engagement.

Deliverables you’ll take ownership of:

• Understand current product offerings, including all brands.
• Increase revenue and grow market share for the enterprise.
• Engage in our #ONETeam Culture.

What It Takes to Make the Stay

You have these minimum qualifications:

• One (1) year of professional experience
• Six (6) months of hotel on or off-property experience
• Six (6) months of sales experience
• In-depth knowledge of the hospitality or group travel industry
• Proficiency in Microsoft Outlook, Word, and Excel
• Work hybrid schedule in Dallas office
• Travel – up to 5%

It would be useful if you have:

• BA/BS Bachelor’s Degree
• One (1) year of hotel on or off-property experience in a sales support or sales role
• Knowledge in Delphi, Salesforce, or similar property sales management system
• Experience using Amazon Connect or other phone queue platforms

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/218397