Seasonal Concierge,

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development – over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Full rate of pay $29.34 per hour following 90 days of service

*full-time and part-time status colleagues

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Waterfront. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Reporting to the Chef Concierge, your main responsibilities will include:

• Consistently offer professional, friendly, and engaging service to all guests.
• Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
• Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Office, and Fairmont Gold.
• Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conducted.
• Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing.
• Co-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software.
• https://careers.accor.com/global/en/job/seasonal-concierge-part-time-may-september-2026-in-fairmont-waterfront-vancouver-canada-jid-86257