Senior Captain

A Restaurant Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

A Conrad Singapore Marina Bay Golden Peony Senior Captain would be required to exercise his/her skills to ensure that all guests receive the highest possible standards of service and the proper functioning if the outlet. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise a team of Waiter(Waitress)/Junior Captains/ Captain to provide a consistent and efficient delivery of excellent service to all guests
• Assist in training of new employees in accordance to brand standards
• Encourages team work and spirit in all areas of the department
• To provide direction and support to the team on a daily basis
• Able to work in all areas of the respective outlet / restaurant of Food and Beverage
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• To check assigned stations, supervise and assist the team with table/ room set up
• Ensure proper cashiering procedures are being performed
• Manage guest queries in a timely and efficient manner
• Make recommendations on menu items and up-sell with latest departmental incentives
• To be able to perform and manage both service and counter bar
• To keep breakages at an absolute minimum
• Fully understand the operation of the section, correct procedures and duties of subordinates
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Carry out any other duties as and when required by the superiors
• Able to manage restaurants’ equipment’s inventory
• Able to engage guests in professional manner
• Able to complete closing shift’s duties independently
• Able to maintain high level of hygiene standard

What are we looking for?

A Senior Captain serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• https://jobs.hilton.com/apac/en/job/HOT0BWA6/Senior-Captain-Golden-Peony-Conrad-Singapore-Marina-Bay