Senior Duty Manager

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.

• Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments
• Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence
• Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty
• Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety
• Monitor and maintain compliance with health, safety, and security regulations throughout the property
• Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines
• Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage
• Oversee financial transactions, cash handling procedures, and maintain accurate records and reports
• Implement and monitor standard operating procedures across all departments
• Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics
• Train and develop team members, providing coaching and performance feedback
• Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards

• Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment
• Proven leadership experience managing diverse teams in a fast-paced hospitality setting
• Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms
• https://careers.accor.com/global/en/job/senior-duty-manager-raffles-the-red-sea-in-raffles-the-red-sea-umluj-saudi-arabia-jid-90347