Senior Event Manager

Join us in creating a legacy within a brand you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton’s luxury portfolio is seeking a Senior Event Manager to join the catering and events team!

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort features 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

Want to learn more? News Release on Conrad Orlando

Why join the Conrad brand?

The modern luxury concept empowers you to deliver:

• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

Want to learn more? News Release on Conrad Orlando

What will I be doing?

As a Senior Event Manager, you will oversee event documentation and coordinate closely with Sales, hotel departments, and clients to ensure exceptional service throughout all phases of the event—pre-event, on-site, and post-event. This role primarily manages complex events. You will identify opportunities to enhance revenue through upselling and value-added offerings, ensuring memorable and successful events. Serving as the primary point of contact for event planners after the sales handoff, you are responsible for delivering a seamless client experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• https://jobs.hilton.com/apac/en/job/HOT0BQ0E/Senior-Event-Manager-Conrad-Orlando