Senior Events Services Manager

At Accor, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Event Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients. What you will be doing:

Reporting to the Director of Events, responsibilities and essential job functions include but are not limited to the following:

· Consistently offer professional, friendly and engaging service

· Confirm all event related information with clients

· Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business

· Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual

· Create floor plans for each event to ensure banquets and clients are in agreement prior to set up

· Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame

· Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated

· Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments

· Follow departmental policies and procedures

· Develop and maintains clear, effective Standard Operating Procedures (SOPs) to streamline team workflows and ensure consistency across event operations.

· Follow all safety policies

https://careers.accor.com/global/en/job/senior-events-services-manager-in-fairmont-san-francisco-san-francisco-united-states-jid-58442