Server / K’shiki

K’shiki Server
Mandarin Oriental, Tokyo is looking for a Server to join our K’shiki team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job
Based at the Mandarin Oriental, Tokyo / within the K’shiki, the Server is responsible for providing exceptional guest experiences. The Server reports to the Restaurant Supervisor / Assistant Manager / Manager
As Server, you will be responsible for the following duties:
Duties & Responsibilities

• Maintains a high standard of personal hygiene and grooming at all times
• Wears designated uniform which are well pressed and in a good state of repair
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.
• To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager
• https://careers.mandarinoriental.com/jobs/server-k-shiki-tokyo-japan-9325d86e-2d3b-4282-90cf-55fd5ac6cb6c