POSITION SUMMARY
The main function of the Service Express Supervisor is to support the Service Express Manager with the supervision of the overall operation of the Service Express Department including the call centre, room service/in-room dining, the Business Centre, doormen and telecommunications.
The successful candidate will ensure that all incoming calls and requests are attended to in a way that exceeds guests’ expectations; whilst ensuring that all operational standards are met. S/he will also take personal responsibility for solving guests’ issues and challenges.
Requirements for this role:
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come […]
Novotel Lisboa está a recrutar Rececionistas para integrar a nossa equipa! – que esperamos de ti: Disponibilidade para trabalhar por turnos Orientação para o cliente Dominio da Língua Portuguesa e Inglesa obrigatório Dinamismo e proatividade Gosto pelo trabalho em equipa Bons conhecimentos de informática e Software PMS Qualificações Quem és: Formação na área […]
Qué ofrecemos a los miembros de nuestro equipo: Un hotel precioso en el que trabajar en pleno centro de Madrid en el que queremos crear un ambiente increíble para los huéspedes, pero para el equipo también! Convertirte en un Heartist y trabajar en un ambiente que fomenta que seas tú mismo y liberes tu creatividad! […]
What you’ll do We are looking for a Call Center Agent (PBX) to join the opening team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide telephone customer service support for all calls received while maintaining the core experience guidelines at the property. Responsible for the efficient service to […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
