Sommelier

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

SCOPE OF POSITION

As a Sommelier, you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent guest and member experience. A Sommelier will also be required to assist in achieving department targets. You will be responsible for performing your tasks to the highest standards

RESPONSIBILITIES (OR AREAS OF RESPONSIBLITIES FOR SENIOR POSITIONS)

Operation

• Responsible for inventory of wines
• Provide professional and current knowledge of wines to guests
• Recommend wines to accompany relevant dishes
• Handle all customer inquiries in an appropriate and professional manner
• Accurately manage all transactions during service
• Describe and up-sell wines to provide excellent customer experience
• Suggest wines to accompany new menus in line with financial budget
• Ensure accurate billing
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Leadership

• Ensure that revenue targets are met as set out in the annual budget
• Continually review and identify with your manager areas to increase revenue
• https://careers.accor.com/global/en/job/sommelier-in-raffles-london-at-the-owo-london-united-kingdom-jid-79364