Spa Reception Agent

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Starting Rate: $19.59

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.82

Job Duties Include:

• Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
• Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
• Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
• Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
• Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.

Your Skills & Qualifications:

• Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
• Diploma or Degree in hospitality or related field an asset
• https://careers.accor.com/global/en/job/spa-reception-agent-in-fairmont-banff-springs-banff-canada-jid-63720