W Edinburgh is hiring a Spa Receptionist to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With the AWAY Spa at W Edinburgh winning the coveted “Spa Treatments of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
Please note that this role is offered on a part-time basis, for 16 hours across two days per week. Weekend availability is essential.
ABOUT THE ROLE
Reporting to the Spa Manager at W Edinburgh, as Spa Receptionist you will play an integral role in ensuring all our guests feel pampered and relaxed during their time with us. You are the warm welcome and fond farewell for all guests.
We are looking for someone who is passionate about what they do, loves to learn new skills, and will be an excellent brand ambassador!
As Spa Receptionist, key aspects of your role will include:
• Managing the reservations system by scheduling services for clients and large groups using spa reservation systems.
• Confirm/Amend upcoming scheduled treatments.
• Update the reservations/cancellations list throughout the day, inform providers of lastminute changes, and resolve scheduling issues as needed by working with supervisor/manager.
• Check in guests for appointments, provide general spa orientation to guests upon arrival
• Be highly knowledgeable about all products and treatments offered • Maintain the highest standards of cleanliness throughout the Spa
• Work well as a team with your fellow therapists and the wider hotel team to ensure our guests receive slick service throughout their stay
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to […]
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