POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
https://careers.marriott.com/specialist-guest-experience/job/P1-7186746-0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. –You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the […]
Description: Have a good knowledge of all systems and standard operating procedures of front office. – Oversees and supervises guest arrivals and departures with the front office executive and managers. – Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. – Provide high level […]
Description: The Assistant Manager Guest Relations (Amari Host) is a warm and uplifting destination host. The Assistant Manager Guest Relations (Amari Host) makes the guests’ stay more convenient relaxing and enjoyable by actively engaging the hotel guests to enhance their experience of the hotel’s services and products and by providing pertinent destination information and arrangements. […]
o use this site or closing this message you’re agreeing to our Cookies policy× Toggle navigation Amari Pattaya Home Job Opportunities Duty Manager Duty Manager Amari Pattaya Description: Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met. Qualifications: Male or female not over […]
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
