Switchboard Operator

Where passion drives life, join us at Accor!

As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.

With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.

If you’re looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!

Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.

✨ Hospitality is a work of heart.
💛 Join us and become a Heartist®.

Swissôtel The Bosphorus, Istanbul

As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.

🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.

🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.

🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?

• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures.
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Handle phone calls and forward any messages received for the guest.
• Record and give wake-up calls.
• Utilizes correct process and procedure when you are handling the confidential guest information.
• Take down and relay messages.
• Keep abreast of new trends in telephone systems.
• Promotes the range of services offered by the hotel to increase sales.
• Promotes the loyalty programme, adapting the sales pitch to suit the guest’s needs.

• Confident, ambitious and self-motivated individual.
• Fluent in the local language; business English
• Excellent communication and organizational skills and a good team player
• Ability to be both proactive and reactive
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment

Prior experience working with Opera or a related system
Fluency in English, additional languages are a plus.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/switchboard-operator-in-swissotel-the-bosphorus-istanbul-istanbul-turkey-jid-78724