Switchboard Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Switchboard Operator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

 

Job Description

 

We are seeking for a dedicated and personable professional to join our team as a Switchboard Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality.

Starting Rate: $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.

Note: The official title for this position will be Royal Service Agent.

Job Duties Include:

  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
  • Processing all external and internal calls by redirecting calls or directly assisting the caller.
  • Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
  • Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
  • Maintaining accurate records of guest calls to maintain data integrity.
  • Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.

 

Qualifications

 

Your Skills & Qualifications:

  • High School diploma
  • Service focused personality is essential
  • Prior experience working with Opera or a related system an asset
  • Fluency in English; additional languages are a plus

 

Additional Information

 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Residences Concierge

Job for: Locals

POSITION SUMMARY   Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to […]

Costa Rica

Directeur Hebergement

Job for: Locals

Relevant de la Direction Générale, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter : Proposer en permanence un service professionnel, avenant et attachant conformément aux standards Fairmont ; Diriger et gérer l’ensemble des services liés à l’hébergement : Réception, Conciergerie et Guest Experience, en s’assurant du respect des normes de service […]

Morocco

Réceptionniste

Job for: Locals

Chez TRIBE, on casse les codes de l’hôtellerie traditionnelle. Ici, on crée des lieux de vie design, vibrants, où les gens viennent autant pour l’ambiance que pour dormir. Et pour notre ouverture à Suresnes, on cherche un(e) Réceptionniste Tournant(e) prêt(e) à vivre l’expérience TRIBE.   Description du poste   Tu es polyvalent(e), dynamique et impliqué(e), […]

France

Villa Concierge

Job for: Locals

What is in it for you: Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees 401(k) One complimentary duty meal for all employees that work more than 6 hours per shift Food & Beverage discount at Fairmont Kea Lani (venue […]

United States

Cluster Reservations Agent

Job for: Locals

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]

Japan

Add Your Heading Text Here