Switchboard Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Switchboard Operator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

 

Job Description

 

We are seeking for a dedicated and personable professional to join our team as a Switchboard Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality.

Starting Rate: $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.

Note: The official title for this position will be Royal Service Agent.

Job Duties Include:

  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
  • Processing all external and internal calls by redirecting calls or directly assisting the caller.
  • Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
  • Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
  • Maintaining accurate records of guest calls to maintain data integrity.
  • Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.

 

Qualifications

 

Your Skills & Qualifications:

  • High School diploma
  • Service focused personality is essential
  • Prior experience working with Opera or a related system an asset
  • Fluency in English; additional languages are a plus

 

Additional Information

 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

FO Spv

Job for: Locals
Thailand

RECEPTIONNISTE TOURNANT

Job for: Locals

Vos missions : • Accueillir et prendre en charge le client depuis son arrivée jusqu’à son départ ; • Effectuer les modalités administratives du séjour ; • Contribuer à la satisfaction permanente des clients en assurant une prestation de qualité tout au long de son séjour ; • Contribuer à la réalisation des objectifs quantitatifs […]

France

VIP Concierge Associate

Job for: Locals

Job Description   What is in it for you: Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification A competitive rate of $33.00 per […]

Canada

Reception Supervisor

Job for: Locals

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realise your dreams.   Job Description   MAIN RESPONSIBILITIES Duties Apply thorough working knowledge of the front office operations. Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet […]

United Kingdom

Door Attendant

Job for: Locals

Job Description   At Rixos Phu Quoc, the first “hello” matters just as much as the last “see you soon.” We’re looking for a Door Attendant who understands that luxury starts at the door — someone polished, attentive, and naturally welcoming with an eye for detail and a heart for service. If you take pride in presentation, […]

Vietnam

Add Your Heading Text Here