With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Team Leader – Concierge monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
What will I be doing?
As the Team Leader – Concierge, you will be responsible for performing the following tasks to the highest standards:
• Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
• Assist the Chief Concierge with manpower planning in accordance to requirements.
• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
• Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Follow-up on other tasks assigned by your superior.
• Understand local tourism culture and city profile to provide considerate service to guests.
What are we looking for?
https://jobs.hilton.com/apac/en/job/HOT0BU77/Team-Leader-Concierge
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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