Team Leader – Front Office

About Jumeirah and The Hotel: 

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the job:

An exciting opportunity for a Guest Service Executive Team Leader role has arisen to join the front office team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.

Your main duties will include:

Guest Services:

• Ensure a warm and welcoming experience for all guests.
• Handle guest check-ins and check-outs efficiently.
• Address and resolve guest complaints and concerns promptly.
• Provide information about the hotel, its facilities, and local attractions.

Team Supervision:

• Lead, train, and supervise front office staff.
• Schedule shifts and manage staff rosters.
• Conduct regular briefings and meetings to communicate updates and procedures.
• Foster a positive and productive work environment.

Operational Excellence:

• Oversee the daily operations of the front desk to ensure smooth functioning.
• Monitor and maintain front office supplies and equipment.
• Ensure adherence to hotel policies and procedures.
• Manage the front office budget and control expenses.

Coordination:

• Coordinate with housekeeping, maintenance, and other departments to ensure timely and efficient service.
• Assist in managing room inventory and availability.
• Handle special requests and VIP arrangements.

Administrative Tasks:

• Maintain accurate records of guest information and transactions.
• Prepare reports and analyze front office performance metrics.
• Handle billing and cash transactions accurately.

Qualifications:

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