Telephone Operator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be Part of Something Truly Special! Join the Four Seasons Cabo San Lucas at Cabo Del Sol team as a Telephone Agent. This expansive property will feature 96 beautifully decorated rooms and 61 residences, located in the “tourist corridor” between Cabo San Lucas and San José del Cabo, perched atop the stunning Baja California Sur with breathtaking views of the sea where the Sea of Cortez meets the Pacific Ocean. The facilities will include three restaurants, three resort pools, an outdoor gym, Spa & Spa Garden, and an event room in the clubhouse

Be Yourself
Answer and transfer incoming calls received on the resort’s main switchboard correctly. Ensure follow-up on guest requests received via phone, FS App, and FS Chat efficiently, courteously, and professionally to achieve maximum guest satisfaction.

Target Hire Date: October 1st, 2025

Knowledge and Skills

• • • Education: High School diploma or equivalent.
    • Experience: Minimum 2 years in luxury hospitality service.
    • Skills: Reading, writing, and oral proficiency in English and Spanish
    • Required schedule: Variable working days and hours depending on operation.

Responsibilities

• • Answer phone calls efficiently and courteously, complying with Four Seasons and LQA standards, and connect each call to the correct extensions.
  • Handle guest interactions responsibly and professionally, fulfilling special requests, and providing timely follow-up on complaints and inquiries.
  • Ensure the telephone directory conditions and the system (AVAYA) are properly maintained.
  • Respond efficiently and professionally to any emergency situations.
  • Monitor and respond effectively to the FS Chat platform.
  • Complete administrative tasks assigned by the manager, including check arrangement, glitch reports, and partial creation of the Daily Operational Report.
  • https://careers.fourseasons.com/us/en/job/REQ10355347/Telephone-Operator