VIP Services Concierge

Waldorf Astoria Orlando is looking for a VIP Services Concierge to join the Front Office Team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

• Classification: Full-Time
• Shift: 8 hours shifts usually between 8AM to 8:30PM – must have availability to workdays, evenings, weekends, and holidays.
• Pay: $18.20 per hour plus tips plus full time-benefits

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a VIP Services Concierge, you will act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction

• Greet customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
• Answer telephone calls and inputs messages into the computer. Retrieve messages and communicate contents to the guest. Retrieve mail, small packages, and facsimile for customers as requested.
• Arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
• Register VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate. Promote Hilton marketing programs. Makes appropriate selection of guest rooms based on guest needs. Code electronic keys. Confirm the room number and rate. Provide folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Respond to guest complaints, conduct research to develop the most effective solutions and negotiate results. Listen and assist in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity.
• Distribute printed materials such as brochures of local attractions or other Hiltons
• Assist the Front Desk when needed
• https://jobs.hilton.com/apac/en/job/HOT0BR48/VIP-Services-Concierge-Waldorf-Astoria-Orlando