W Lounge Supervisor
Role Overview
The W Lounge Supervisor oversees the day-to-day service operations of the hotel’s luxury cocktail lounge, ensuring a seamless guest experience, impeccable service standards, and smooth coordination between the bar, lounge, and service team. This role is key in maintaining the refined atmosphere expected of a 5-star property.
Key Responsibilities
– Supervise the service team on the floor, ensuring flawless 5★ service delivery.
– Oversee guest seating, flow, and table management to maximize comfort and efficiency.
– Support the bar and service teams in delivering premium cocktails, food items, and personalized experiences.
– Ensure lounge ambiance meets luxury standards (lighting, music, cleanliness, readiness).
– Handle guest requests, complaints, and VIP interactions with professionalism and discretion.
– Coordinate with the management team to maintain smooth operations.
– Monitor daily opening and closing procedures and ensure full compliance with hotel standards.
– Perform daily financial closing, reconcile POS transactions, and ensure accurate reporting.
– Assist with staff coaching, on-the-job training, and performance follow-up.
– Ensure adherence to hygiene, safety, and responsible alcohol service regulations.
Qualifications
– 1–2 years’ experience in a supervisory role within luxury hospitality. Experience with LQA (Leading Quality Assurance) standards is highly appreciated.
– Strong understanding of 5★ service etiquette and guest engagement.
– Excellent communication, leadership, and team-coordination skills.
– Ability to manage high-volume periods while maintaining a calm, luxury environment.
– Knowledge of premium cocktails, spirits, and lounge-style service is an advantage.
– Professional appearance, attention to detail, and a guest-focused mindset.
– An European Passport or Dutch Work permit is mandatory!
#LI-OB1
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
https://careers.marriott.com/w-lounge-supervisor/job/884FB0B8067308FEF91F20E99008F884
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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