Waiter/ess – Breakfast on 36th

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within Breakfast Restaurant, the Waiter is responsible to provide exceptional guests’ dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards. Waiter reports to the F&B Supervisor.

As a Waiter, you will be responsible for the following duties:

• Maintain in-depth knowledge of the menu, buffet items, ingredients, and preparation methods to confidently inform and assist guests.
• Accurately take and deliver food and beverage orders, ensuring prompt service and attention to dietary needs or special requests.
• Provide personalised, attentive service throughout the dining experience to ensure guest satisfaction and uphold brand standards.
• Operate POS systems efficiently for order processing and follow billing and cashiering procedures accurately.
• Set and clear tables to maintain a clean, welcoming dining space, and manage multiple tables while maintaining service quality.
• Support upselling efforts, collaborate across outlets, and create memorable guest experiences aligned with MOHG Legendary Quality Experiences.

As a Waiter, we expect from you: 

• High school qualification preferred; degree or diploma in Hospitality, Hotel, or Business Management is an advantage.
• Minimum 2 years’ experience as a waiter/waitress, preferably in high-volume or luxury dining environments.
• Familiarity with fine dining and casual service standards, as well as restaurant POS and cashiering systems.https://careers.mandarinoriental.com/jobs/waiter-ess-breakfast-on-36th-dubai-united-