Waiter/Waitress

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Key Deliverables and Responsibilities

Planning & Organizing:

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

1. Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
2. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
3. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
4. Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
5. Handles the guest greeting upon arrival and their seating through the hostess.
6. Ensures that under no circumstances the entrance is left unattended.
7. Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
8. Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
9. Reports cleanliness and maintenance issues to the immediate Supervisor.
10. Handles guest complaints as per instructions or consults the immediate Supervisor.
11. Does all mise-en place work according to the whole day service requirements.
12. To report any equipment failures/problems to the Maintenance Department.
13. To pass any maintenance requests to the Maintenance Department.
14. To participate in any Training/Developments schemes as recommended by senior management.
15. Attends all regular departmental briefings and contributes to an open communication within the assigned team.
16. https://careers.accor.com/global/en/job/waiter-waitress-in-moevenpick-tala-bay-aqaba-jordan-jid-98994