Waiter/ Waitress

• Handle guest concerns with empathy; escalate to the Direct Manager when necessary.
• Collaborate effectively with all departments to ensure smooth daily operations.
• Adhere to company policies, procedures, and grooming standards at all times.
• Check out with your Supervisor before leaving your shift and ensure your station is clean and orderly.
• Stay knowledgeable about Six Senses Con Dao’s services, menu items, and POS systems.
• Comply with safety protocols and ensure guest privacy is always respected.
• Actively participate in training sessions to enhance skills and improve guest satisfaction.
• Greet all guests courteously and deliver efficient, high-quality service.
• Complete reasonable additional tasks as assigned and promptly report any maintenance issues.
• Ensure guest satisfaction and maintain a clean, organized working environment.
• Accurately verify guest bills and room charges.
• Be familiar with resort offerings and departmental goals.
• Arrive on time in full uniform and remain present and attentive throughout service hours.

Requirements

• Minimum of one year of experience in a similar role.
• Strong English communication skills.
• Previous experience with a luxury brand or five-star hotel/resort is preferred.
• Demonstrates quick thinking and decisive action.
• Shows strong ownership and a responsible work ethic.
• Able to perform well under pressure.
• Open-minded, eager to learn, and maintains a positive, proactive attitude.

Note: This position is open for Vietnamese candidates only.

https://careers.ihg.com/en/job-details/?jobref=Waiter+Waitress+-+Six+Senses+Con+Dao%7cUK%7c146522#450741