Western Restaurant Manager

About the role:

Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction. Priority to whom is knowledgeable or with experience in mixology.  This role is part of the Western Restaurant department, reporting to Assistant Director of Food and Beverage Manager.

What you will do:

• The ability to coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the WLB, Lobby Lounge and In Room Dining personnel.

• The ability to maintain up-to-date records on WLB, Lobby Lounge and In Room Dining departments attendance, appearance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.

• The ability to approve the employment and termination of WLB, Lobby Lounge and In Room Dining departments staff and employees and is responsible for on-the-job training programs on a regular basis.

• The ability to coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related WLB, Lobby Lounge and In Room Dining departments supplies and equipment.

• The ability to handle all guest complaints in the WLB, Lobby Lounge and In Room Dining departments area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.

• The ability to safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid.

• The ability to maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.

• Responsible for all operating equipment, audiovisual equipment or other tools that have been assigned to Restaurant / bar Operation.

• The ability to work closely with local, state and governmental organizations in maintaining the highest standards of health, sanitation and cleanliness in food and beverage areas.

• To develop creative and attractive set-up presentations for potential clients.

• To ensure on-spot up-selling to maximize the departmental revenue.

• To attend and participate in all required meetings.

• To supervise the execution of Restaurant / bar events according to guests’ desire and to ensure the highest standards of food, beverage and service is offered.

• To generate new business from existing and new clients via solicitation and relationship management.

• To review all Restaurant / bar Operation orders and daily and weekly Restaurant / bar sheets to ensure accuracy in content.

• The ability to develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of the Four Seasons’ policies.

• You are responsible for the expenses such as：Breakage and loses of operating equipment, cleaning products and other related supplies.
• https://careers.fourseasons.com/us/en/job/REQ10357190/Western-Restaurant-Manager