Hospitality Jobs logo – global hospitality job marketplace
Sign In

Whatever/Whenever

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Whatever/Whenever

Apply Now

POSITION SUMMARY

W Edinburgh is hiring a Whatever/Whenever Agent (Switchboard) to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level.

ABOUT THE ROLE
Reporting to the Guest Relations Manager, as Whatever/Whenever Agent you will play a central role in the guest’s experience, answering the telephone and assisting them with any requests they have. We are looking for someone who enjoys communicating with others, is a great multitasker and is passionate about providing five-star service.
 As Whatever/Whenever Agent, key aspects of your role will include:
• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into our digital systems, contact the appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with the guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success.
Our ideal Whatever/Whenever Agent is someone who has:
• Confidence interacting with guests via telephone, email and chat services. • Good communication skills – both written and verbal English.
• Multi-tasking skills.
• Comfortable using computers and digital systems.
• The ability to work in a team.
• A positive mindset.
• A genuine passion for working in hospitality

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Guest Services Manager

Job for: Locals & Expats

About the job Based at the Mandarin Oriental, Canouan, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager. As Guest Services Manager, you will be responsible for the following duties:   Attend to […]

St. Vincent & Grenadines
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Manager, Front Office

Job for: Locals

Description: The 242-room Amari Johor Bahru will offer a selection of Amari’s signature features including an Amaya Food Gallery Breeze Spa and meeting room. The property is part of the Suasana Iskandar Malaysia development which also offers serviced apartments and retail stores. The 242 rooms include Superior rooms Deluxe rooms (some with balconies) spacious Junior […]

Malaysia
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

FO Spv

Job for: Locals
Thailand
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Resa Agent

Job for: Locals
Vietnam
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Reservation Agent

Job for: Locals

Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Revenue & Reservations department and support our high-performing Reservations team. Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating […]

Spain