Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.
Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.
El Guest Services Manager será responsable de liderar la experiencia del huésped desde su llegada hasta su salida, asegurando un servicio cálido, auténtico, eficiente y alineado con la personalidad lifestyle de Hyde. Esta posición coordina la operación de Guest Services, Concierge, Bell/Door, lobby experience y soporte al Front Office, garantizando que cada interacción se convierta en una oportunidad para crear conexión, resolver necesidades y elevar la percepción del hotel.
El rol requiere una persona con alta presencia en piso, criterio operativo, sensibilidad hacia el huésped, capacidad para anticiparse a necesidades y habilidad para liderar equipos en ambientes dinámicos, sociales y de alto estándar.
Duties & Functions / Funciones principales
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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