Porter/Valet

At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our service commitment. As a Part-Time Guest Experience Expert – Porter/Valet, you will play a vital role in not just meeting but exceeding our guests’ expectations. You will embody the legendary service that establishes us as a leading luxury brand. A career with us offers a foundation of honesty, respect, and exceptional growth opportunities.

Please Note that this role requires working rights in Australia to be considered.

Position Summary:

• Create unforgettable experiences for guests from arrival to departure with exceptional service.
• Securely Park guest vehicles, deliver bags, and manage amenities according to hotel policies.
• Assist the Front Office team with general operational tasks to ensure a seamless guest experience.
• Welcome guests to their rooms, explaining all features and hotel offerings.
• Be knowledgeable about the hotel and the surrounding area, providing expert recommendations to exceed guest expectations.
• Strengthen relationships with both existing and new guests, delivering our legendary service and facilitating future bookings.
• Advise on local Melbourne activities, tag and deliver luggage to guest rooms, handle mail and parcels for guests and the hotel.

About You:

• Hold a current and valid driver’s license.
• Have experience in a similar role, preferably within a luxury environment.
• Must have working rights in Australia to be considered for the role
• Passionate about advancing your career within a dynamic team environment.
• Thrive in a fast-paced setting with a proactive, driven attitude.
• Possess smart solutions and a positive, can-do attitude.

Our Benefits:

https://careers.marriott.com/porter-valet/job/72D9522050E9183773AB69943448A0B6