Front Desk Agent

Join our team as a Front Desk Agent and be the first point of contact for our guests, ensuring a welcoming and professional experience from check-in to check-out. You will play an essential role in providing exceptional service while supporting various hotel operations.

Pay Rate: $19.07/hour

Job Duties Include:

• Providing courteous and efficient telephone services including accurate message taking
• Being knowledgeable of information on the hotel and surrounding area
• Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Responsible for check in and out of guests
• Creating reservations via telephone, central/global reservations, correspondence and in person
• Performing general office duties

• Previous Front Office/Guest Service experience an asset
• Opera PMS and MS Office experience preferred
• Knowledge of a second language is an asset
• Excellent communication skills, both written and oral is a must
• Self‑motivated, with the ability to make effective decisions

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-40460