Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

 

 

 

Guest Experience Agent

Four Seasons Hotel Cairo at The First Residence

 

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Guest Experience Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

 

About the role:

The Guest Experience Specialist supports the Guest Experience Team in delivering personalized, memorable, and unique experiences to hotel guests aimed at enhancing guest satisfaction and loyalty. This position focuses on assisting with guest interactions, addressing concerns, and ensuring the quality of amenities, services, and facilities. The Guest Experience Specialist works closely with the Front Office team and Hotel Assistant Managers to help maintain high service standards.

 

Guest Relations:

  • Develop and maintain strong, positive relationships with guests to ensure memorable experiences.
  • Anticipate guest needs and preferences, offering personalized recommendations and assistance.
  • Handle escalated guest concerns or complaints in a professional and empathetic manner, ensuring swift resolution.

 

Guest Experience Strategy:

  • Collaborate with the management team to design and implement strategies that enhance the overall guest experience.
  • Monitor guest satisfaction metrics, such as surveys and feedback, to identify trends and areas for improvement.

 

Operational Support:

  • Actively participates in the daily arrival process, by greeting and interacting with guests and being present in the lobby.
  • Review amenity traces and prepare special occasion amenities, personalized welcome letters for arriving guests.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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